Frequently Asked Questions
- USA - Within 2-5 business days
- Canada - Within 3-10 business days
- Europe - Within 2-5 business days
- Australia/NZ - Within 5-10 business days
- Rest of the World - Within 5-20 business days
Check your local mail carrier website for the latest updates on how Covid-19 is affecting deliveries.
Changes to EU customs regulations means you may be charged sales tax (VAT) upon delivery of your order. Refer to your country tax authority for guidance on what fees are due on items shipped from the USA.
If fees are charged by customs, they are payable by the recipient.
CANCELLATION & EXCHANGES
Please contact our support team to check if changes or cancellation are possible, and give the reason you wish to cancel.
We'll arrange for a replacement item to be sent to you as soon as possible. Please do not return items to us without authorization from support first.
Please note, personalized items may be subject to a deduction from the refund amount as they cannot be restocked. Shipping and insurance is non-refundable.
It's possible you may have an item that is showing a defect, please take a few photos and send them to our support team for review, along with your order ID.
Customer support is provided by Bring the Love - they can be reached at firstname.lastname@example.org
Shipping insurance is offered at checkout. It's provided by Bring the Love and covers you in case the item is lost, stolen, or damaged in transit. To make a claim, contact our support team - email@example.com
Please note - shipping insurance is non-refundable once your order has shipped.
Some of our products will offer Product Protection. Purchasing the plan is optional, and will allow you to claim if your item becomes damaged or defective within 2 years of purchase.
Terms and Conditions
2 year Product Protection starts from date of purchase
Protection Plan Covers
Damaged PendantDamaged ChainStone Repair: Replacement or FixesTarnished JewelryNot including lost or stolen items
2 Year Product Protection Plan includes one replacement / repair per covered product.If your jewelry has any defects that is covered during the term, please send a clear image of the defective product to our Customer Support Team and we will gladly repair or replace the item (our discretion).The damaged item needs to be returned at the customer's / owner's expense before a replacement item is shipped to customer / owner.If purchased item is discontinued, we will replace the item with a similar item of equal or higher value.Please note, lost or stolen items are not covered by the plan.Claims can be sent to firstname.lastname@example.org
Please note - product protection is not refundable once the order has shipped.